SkinGlow™ Vitamin C Soap

When will my package be sent?

It takes 7-9 business days to process your order, depending on how busy it is. After that, your product will be shipped, and you will receive it followed by the shipping times shown below. Our fulfillment center is located in the United Kingdom, and the products are shipped from there.

Israel IL
PostNL Standard: 7-9 business days (€2.38 or free from €20)

Netherlands 🇳🇱
PostNL Standard: 7-9 business days (€2.38 or free from €20)

Belgium 🇧🇪
Bpost Standard: 7-9 business days (€3.92 or free from €20)

Track Your Order
Once your purchase is shipped, you will receive an email with a Track & Trace number. 

Need Help?
If your order hasn't received a tracking update for a while, it's usually due to a courier error, but it will likely still be delivered within the displayed shipping times.

However, if your order has exceeded the delivery period or you need assistance, please feel free to contact us at support@meira-shop.com

Please double-check that the items in your order are selected correctly, as once they are shipped, they cannot be stopped/cancelled during transport. If you decide not to keep your purchase or part of it, our 14-day return policy applies once you receive it.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@meira-shop.com. Please note that returns will need to be sent to the following address: Seedorfer Str. 29 39175 Gerwisch Deutschland.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@meira-shop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@meira-shop.com.